Medical secretaries

transcribes dictation into required format

AI transcription tools like Nuance Dragon Medical or Otter.ai can accurately convert medical dictation into formatted documents with minimal human correction needed.

sorts and files correspondence and maintains diary of the person/s for whom they work

AI tools like Microsoft Copilot can auto-sort emails, flag priorities, and suggest diary entries, but human judgment is needed to handle sensitive patient correspondence and contextual decisions.

maintains patients’ records and arranges appointments

AI-powered practice management systems can automate appointment scheduling and send reminders, but humans are still needed to handle complex patient needs, cancellations, and record accuracy checks.

answers enquiries and refers patient to appropriate experts

AI chatbots can handle routine patient enquiries and signposting, but sensitive or complex medical queries still require human empathy, clinical knowledge, and professional judgment.

organises and attends meetings and takes minutes of proceedings

AI tools like Microsoft Copilot can draft agendas, take real-time meeting notes, and generate minutes, but a human is still needed to verify accuracy and handle nuanced discussion points.

books resources such as rooms and refreshments, and orders stationery and other supplies as appropriate

AI can assist with tracking inventory levels and generating purchase orders via integrated systems, but human oversight is needed for budget decisions and supplier relationships.