National government administrative occupations

maintains and updates correspondence, documents, data and other records for storage in files or on computer

AI-powered document management systems and tools like Microsoft Copilot can automatically classify, update, and retrieve records, significantly reducing manual data entry and filing effort.

classifies, sorts and files publications, correspondence etc. in offices and libraries

AI document management platforms can automatically classify and sort correspondence, publications, and files using natural language processing, with humans mainly handling exceptions or ambiguous cases.

performs miscellaneous clerical tasks such as proof reading printed material, drafting letters, taking minutes etc

Tools like Grammarly, ChatGPT, and Otter.ai can proofread documents, draft standard letters, and transcribe and summarise meeting minutes with high accuracy, leaving humans to review and approve outputs.

responds to telephone enquiries and other forms of correspondence

AI chatbots and tools like Copilot can handle routine telephone and written enquiries, draft responses, and suggest answers from knowledge bases, though complex or sensitive cases still require human handling.

undertakes administrative duties specific to the operation of HM Revenue and Customs offices, Job Centres, Benefits Agency offices and other local offices of national government

AI can assist with processing standard forms, flagging anomalies in benefit claims or tax records, and generating routine correspondence, but compliance requirements and case-specific human judgment remain critical.

assists senior government officers with policy work, external liaison or general administrative work

AI tools like Copilot or Claude can draft policy briefings, summarise documents, and prepare correspondence, but human judgment is essential for navigating political sensitivity and inter-departmental relationships.