Public services associate professionals

writes, edits and arranges for the distribution of press releases and other public relations material, addresses target groups through meetings, presentations, the media and other events to enhance the public image of the organisation, and monitors and evaluates its effectiveness

AI tools like ChatGPT, Grammarly, and Jasper can draft, edit, and optimise press releases and PR materials at speed, and analytics tools can monitor media effectiveness, significantly reducing manual writing effort.

advises the public or companies on general tax problems and arranges for the issue, receipt and examination of tax forms, assessment of PAYE codes and the computation of tax arrears and rebates

AI tools like HMRC's own digital systems and ChatGPT can help draft tax guidance, compute straightforward tax calculations, and explain PAYE codes, though complex cases still require human expertise.

discusses business strategy, products, services and target client base with management to identify public relations requirements

AI can analyse market data, identify target audiences, and generate PR strategy frameworks using tools like ChatGPT or Perplexity, but strategic alignment with management requires human communication.

assists senior government officers with policy work, external liaison or general administrative work

AI can draft policy documents, summarise briefings, and prepare correspondence using tools like Claude or ChatGPT, but senior officers still require human associates for nuanced liaison and political judgment.

supervises a variety of administrative functions in government departments such as recruitment and training, the negotiation and arrangement of contracts, building and capital management, monitoring and authorising department expenditure etc.

AI can assist with contract monitoring, expenditure tracking, and flagging anomalies using tools like Power BI Copilot, but authorisation and negotiation decisions require human accountability.

organises resources for the acceptance and recording of vacancy details, the selection of suitable applicants and other Job Centre activities

AI-powered applicant tracking systems can automate vacancy recording and candidate screening, but human oversight is needed for final selection decisions and claimant-facing interactions.

authorises the payment of social security benefits, assesses the financial circumstances of claimants and investigates any state insurance contribution problems

AI can assist in flagging inconsistencies in financial declarations and cross-referencing contribution records, but authorising payments and investigating fraud requires human legal accountability.

manages the activities of government office staff, assigns tasks and responsibilities and makes changes in procedures to deal with variations in workload

AI tools like Microsoft Copilot can help analyse workload data and suggest task allocations, but human judgment is essential for managing staff dynamics and making procedural decisions.

undertakes supervisory duties specific to the operation of Revenue and Customs offices, Job Centres, Benefits Agency offices and other local offices of national government

AI can support routine supervisory tasks like scheduling, compliance checking, and report generation, but operational supervision of government offices requires human presence and judgment.