Receptionists
Receptionists receive and direct telephone calls and visitors to commercial, government and other establishments.
Task Bundle Breakdown
How AI interacts with this occupation's task bundle
Task-by-Task Breakdown
Every task scored individually — sorted highest to lowest AI exposure
supplies brochures, pamphlets and other information for clients
AI chatbots and digital kiosks can instantly supply information, brochures, and FAQs to clients on demand, with no human involvement needed for standard requests.
records the details of enquiries and makes appointments and reservations
AI scheduling tools like Calendly, Microsoft Copilot, and chatbots can automatically log enquiries, book appointments, and manage reservations with minimal human input.
answers, screens and forwards or otherwise deals with telephone enquiries
AI phone systems such as Google Duplex, Dialpad AI, and virtual assistants can answer, screen, and route calls, handling routine enquiries without human intervention.
records details of visitors, issues security passes and informs visitors of any actions to be taken in case of an emergency
Visitor management systems like Envoy or Sign In App use AI to automate check-in, badge printing, and emergency notifications, though a human is still valuable for security judgement and unusual situations.
receives callers and clients and directs them to the appropriate person or department
AI-powered virtual receptionists (e.g. Receptionist.ai, Ruby) can handle initial greetings and routing, but complex visitor needs, emotional situations, and nuanced judgement still require a human presence.
maintains reception area in good order
Physically tidying and maintaining a reception area requires human presence and dexterity that AI cannot currently replicate in a real-world environment.
ROI Calculator
Receptionists
This is not a pay rise — it's 975 hours of productive capacity that AI could return to you, valued at your current rate.
The portion of your current salary tied to tasks AI can automate or augment. Not a prediction of job loss — a signal of where your role is changing fastest.
How is this calculated?▾
Task weights — each task is weighted by its O*NET frequency rating. Where frequency data is absent, equal weighting is applied.
AI time reduction — tasks scored as "AI Automates" assume 80% time saving; "AI Assists" assumes 40%; "Human-Led" assumes 5%.
Salary equivalent — annual hours saved × (salary ÷ 1,800 working hours/year).
Value at risk — salary × share of role time in AI-automate or AI-assist tasks.
Figures are indicative estimates for planning purposes, not guarantees of productivity gain or job loss risk.