← UK Occupations
🇬🇧 UKSOC 7212· Customer Service Occupations

Telephonists

Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.

Call handler (motoring organisation)Operator (telephone)Switchboard operator (telephone)TelephonistTelephonist-receptionist
6,200
currently employed
8,689
projected 2035
Strong growth
0 tasks imported · scoring pending

No task data available for this occupation.

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Telephonists

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Task weights — each task is weighted by its O*NET frequency rating. Where frequency data is absent, equal weighting is applied.

AI time reduction — tasks scored as "AI Automates" assume 80% time saving; "AI Assists" assumes 40%; "Human-Led" assumes 5%.

Salary equivalent — annual hours saved × (salary ÷ 1,800 working hours/year).

Value at risk — salary × share of role time in AI-automate or AI-assist tasks.

Figures are indicative estimates for planning purposes, not guarantees of productivity gain or job loss risk.